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RMA Return Refund & Exchange For WooCommerce Pro
(39 customer reviews)

$69.00 / year

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Home » WooCommerce Plugins » RMA Return Refund & Exchange For WooCommerce Pro

RMA Return Refund & Exchange For WooCommerce Pro

(39 customer reviews)
RMA Return Refund & Exchange For WooCommerce Pro

RMA Return Refund & Exchange For WooCommerce Pro plugin offers full authority to restrict invalid orders with the return management system that includes return, refund, exchange, and cancellation requests thereby to the store manager.

Businesses can easily create their shipping engine by choosing ShipRocket as their channel and submitting their API Key through the plugin configuration option.

  • Dedicated and smart notification system via email.
  • Sophisticated e-wallet with WooCommerce returns slip label for RMA tracking.
  • Efficient and accurate product inventory management.
  • Return ship labels can be easily integrated with ShipEngine and ShipStation & ShipRocket
$69.00 / Year
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Overview

Customers may easily request WooCommerce refunds, exchanges, and cancellations with the WooCommerce RMA plugin. The best part is the notifications for each state that will be sent by customizing the email content accordingly. Some other top-rated features are:

  • SMS Notifications For Customers & Merchants: Utilize this feature of WooCommerce refund, to take personalization to the next level. The merchants and customers will get SMS notifications for refunds, exchanges and order messages keeping them up to date with everything. New
  • Guest Form Enchancement: The customers can now enter the “request type” for the refund, return & cancellation, and be redirected to the entered page directly.
  • Refund Shipping Charges: Admins can utilize this feature to refund the charged shipping amount during the refund process. Note: This feature doesn’t work for partial refunds.
  • Initiate Return, Exchange & Cancellation For A Specific Period: The WooCommerce Refund plugin enables the admin to set a specific time frame for all refund, exchange, and cancellation requests.
  • RMA Report: This feature enables the admins to have an overall insight into the refund, return, exchange, and cancellation of the website.
  • Refund Policy Feature: This is an outstanding setup tab available on the WooCommerce RMA plugin, to set up the predefined set of rules for the refund request based. 
  • Advanced Wallet System: The WooCommerce Return plugin enables customers to get the refunded amount in the customer’s wallet in your store.
  • Partial Refund and Exchange or Cancel: Our RMA plugin enables you to create a partial WooCommerce refund, and exchange or cancellation is no longer a hassle.
  • Stock Management: Automated inventory management is carried out successfully with this WooCommerce RMA Plugin, saving time and controlling stock.
  • Global Shipping: Use your WooCommerce RMA Plugin for a global shipping amount that can be charged on the order/categories against refund/exchange.
  • Shiprocket Integration: Admins can create their ship engine by using ShipRocket as their channel and submitting their API Key through the plugin configuration option.
  • Increase Communication Chances Using Messages:Customers can send their product queries along with multimedia files and approach you to take relevant action for the same.

Quick Info

  • Compatible up to: WP 6.6.x, WC 9.3.x

  • Minimum PHP version: 7.4 or Higher

  • Version: 5.4.4 Version History

  • Last update: Oct 25, 2024

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Top Features

Template For Refund, Exchange & Cancel

The admins can now enhance the appearance of the refund, exchange, and cancel forms. Utilize this feature to present the customers with a clear and concise form, which they can fill out to process these requests.

SMS Notifications For Customers & Merchants

With the implementation of this feature, merchants and customers can stay up to date. The merchants will be notified if any customer makes refunds or exchange requests. Similarly, the customers will be notified when the refund and exchange request is accepted. We take personalization very seriously, admins can also receive order messages from customers and send them order messages if they have any via SMS notifications. This makes the communication clear and transparent.

Guest Form Enhancement

The guest users will now also get a chance to select the type of request i.e. whether they are reaching out for cancellation, return, or refund. As soon the guest user hits the submit button, he will be redirected to the selected queries page. (For example, if you have a refund request, you will be redirected to the refund page).

Refund Shipping Charges

With the refund WooCommerce plugin, customers can get a refund for the shipping charges as well. If the admin can utilize this feature to win their customer’s trust in their WooCommerce store. But it is also important to note that this feature does not work with partial refunds, shipping charges are not refunded in those cases.

Initiate Return, Exchange & Cancellation For A Specific Period

WooCommerce Returns Plugin allows the admin to have flexibility wherein they can set a specific time frame for all refund, exchange, and cancellation requests. The admin is free to pick up any time slot. During this defined period, customers will have access to these respective request options on the website, while outside this timeframe, they will no longer be visible.

RMA Report

This feature of the flexible refund and return order for WooCommerce enables the admins to have insight into the returns, refunds, exchanges, and cancellations across the website. They will have a holistic view which will include the Order ID, Request Type, Request Status, Order Status, and Request Date in the report section. The analytics section will cover the complete overview of return & exchange activities that take place on your website.

Product-Wise Refund & Exchange Functionality

This WooCommerce RMA plugin’s feature enables merchants to update the number of days for each return and exchange for each product. Merchants can implement a 15-day refund and say a 10-day exchange functionality on T-shirts, but just a 5-day refund and 1-day exchange functionality on all the hoodies. You can do this with this
new feature.

Partial Refund and Exchange or Cancel

Creating partial refund and exchange or cancellations are not a hassle anymore because of the flexible refund and return order for WooCommerce. The users can utilize the feature of the plugin. This feature is so outstanding that if store managers set it up they can easily let their customer raise the request for a refund/exchange/cancellation of an order-based product partially, without affecting the whole order.

Automated Refund Acceptance

WooCommerce Refund and Exchange plugin feature stands out since it simplifies WooCommerce Returns i.e. the process for store managers to manage the approval of refund requests and the settlement of refund amounts. The store managers can effortlessly automate the refund process and the transfer of refund payments by employing this functionality.

Stock Management

Retailers can manage their inventory after the WooCommerce refund or exchange request has been approved. The management of inventories in the case of cancellation is done automatically. Automated inventory management is carried out successfully with this WooCommerce RMA Plugin feature, saving time and controlling stock without the need for further effort.

Global Shipping

WooCommerce RMA plugin enables the merchants to add global shipping amounts that can be charged on the order/categories against refund/exchange. The admin can conveniently create as much as a global shipping-based fee utilizing the “ADD FEE” button to continue with, they can utilize the Remove button to discard that particular shipping fee as well.

ShipRocket Integration

The WooCommerce RMA plugin provides a straightforward refund, exchange, and cancel request interface for consumers. This simple and easy-to-function interface lets merchants and businesses quickly create their ship engine by selecting ShipRocket as their shipping channel and submitting their API Key through the plugin configuration option.

Easy WooCommerce Refund/Exchange

With the help of the WooCommerce RMA Plugin, customers can easily raise WooCommerce Refund/Exchange requests for a single product as well as the whole order. Merchants can at any time discourage unnecessary cancel order requests by setting the minimum order amount. This feature is a game changer for the customer and the admin.

Auto Restock Products

Again, we’re here with a fantastic feature of the flexible refund and return order for WooCommerce helps you save time on time-consuming inventory management and restocking concerns. Everything is managed by this functionality; all you need to do is set up the WooCommerce RMA plugin. The admin can save effort by utilizing the feature to restock the products automatically.

Automated Email Notifications

WooCommerce Returns Plugin enables the customers to be updated at every stage with an automated email system. The WooCommerce Refund Plugin-based automated email notification feature would simplify the process of creating a sequence of emails with more efficient customer promotions. There is a separate set of mail for return,
refund, and exchange.

Customize Your Emails With Shortcodes

The WooCommerce RMA Plugin provides a more detailed and structured representation of your email using the shortcodes product_table and refundable_amount. It can let you provide a more descriptive representation of all the refunded products with their amount to your customers to maintain their interest in your brand.

Compatibilities

Product Bundles

The WooCommerce RMA plugin is compatible with Product Bundles. Customers can now conveniently return and exchange the product bundles without any hassles. This enhances the customer experience and makes them a returning customer. 

Booking For WooCommerce

The WooCommerce Return Plugin is compatible with Bookings for WooCommerce and Bookings for WooCommerce Pro. The admins can enable the customers to utilize the RMA refund form for booking products as well. This makes the overall refund process convenient for both the merchants and customers. 

HPOS (High-Performance Order Storage)

The WooCommerce RMA plugin is compatible with WooCommerce High-Performance Order Storage (HPOS), an easy-to-understand and solid database structure that uses an alternative storage mechanism for Order Tables to ensure the smooth workflow of your WooCommerce Store. 

Gift Cards For WooCommerce

The WooCommerce Return and Refund plugin is compatible with the Ultimate Gift Cards
for WooCommerce and Gift Cards for WooCommerce Pro. Admin
can now provide refund functionality on gift cards to its users. 

WooCommerce Wallet

This RMA Management plugin is compatible with the Wallet
System for WooCommerce and Wallet System for WooCommerce Pro. to
allow the admin to easily manage all the wallet functionality in one dedicated wallet system.

Integration For Return Ship Label With ShipEngine, ShipStation & ShipRocket

WooCommerce RMA lets you generate a return shipping label after accepting the
refund request using the shipping channel that can fulfill your requirements. Just integrate your ShipRocket
account with your site and avail yourself of the benefits.

 WPML

The RMA WooCommerce plugin is compatible with WordPress Multilingual (WPML), allowing the admin to translate the
strings on the return, refund, and exchange pages of the front end, and the back end into more than 40
languages.

Sequential Order Numbers for WooCommerce

The WooCommerce RMA plugin is fully compatible with WooCommerce Sequential Order Numbers Pro by SkyVerse and Sequential Order Numbers for WooCommerce by WebToffee. 

Free Vs Pro

Features Free Version Pro Version
Dedicated refund system
Efficient tax handling
Set predefined refund reason
Send an attachment with a refund request
Manage stock on each refund
Increase Communication through messages
Email notification for a message conversation
Initiate Exchange & Cancellation For A Specific Period
SMS Notification for Refund, Exchange, and Order Messages
Partial Refund/Exchange/Cancel
Order Product Selection for Refund/Exchange
Automated Refund
Cancel Order
Advanced Wallet System
Global Shipping
Refund/exchange for guest users
Numerous shortcodes available for the custom refund/exchange emails
Admin can initiate refund and Exchange requests from the backend
Refund and Exchange requests for sale items

Screenshots

Show manage stock demo

Wallet settings

Auto restock refund request

Cancel tab

Deduct coupon amount on refund

Emails notification

Exchange tab

Global shipping tab

Integration tab (1)

Integration tab (2)

Integration tab (3)

Order messages for clear communication

Product wise return

Refund tab

RMA policy tab

Shiprocket integration

Show manage stock button

SMS Notification Setting

SMS Notification for Customers

Cancel Form

Refund Request Form

Exchange Request Form

Reviews

39 reviews for RMA Return Refund & Exchange For WooCommerce Pro

  1. KJordan –

    AMAZING SUPPORT! I MEAN THE BEST!!!!! Replies come back in under 10 minutes.

  2. Matthew Jones –

    Love the plugin, customer service is fantastic. Priyanshi resolved my query in minutes!

  3. CARLOS BERBEJAL ROVIRA –

    Nice plugin with everything I needed to product refunds. Support was fast with some minor bug that was fixed in the same day.

  4. Kou Sportswear –

    Very good and fast service

  5. Branislav Juriš –

    One of the best supports I have experienced. They solved my problem with a broken button within a couple of hours, no waiting, excellent and transparent communication. Thank you.

  6. Femimoda –

    Great support! The assigned tasks were solved. Support tries to solve every question and problem. Contact with support is very good, answers are very fast.

  7. Chris Al –

    The support team went ahead and solved the error I had on my website in just a matter of hours.

    Great plugin overall, would recommend!

  8. Siyabonga Gumede –

    Installed the plugin and messed around with the settings, and as a result the refund button couldn’t appear. I wrote to them and was assisted by Priyanshi and the matter was resolved in 2 days, I think.

  9. carine goune –

    Great customer service.
    Support was very fast and understanding.

  10. Konstantin –

    Pretty good, but missing some features.

    – Would love to see better tax handling
    – In the emails, the product table shows all products in the order as opposed to just the ones being refunded.
    – More visual customisations would be very much welcomed.

  11. Outrank James –

    Great support team – always available to help with issues

  12. 44s –

    Quick and helpful support. They offer the possibility of custom changes in plugins on request. I am satisfied with the cooperation.

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  14. Sergey –

    I recently encountered swift and courteous customer support that left a strong impression. Their rapid response time and consistently polite communication were remarkable. In a world where quality customer service can be scarce, this experience was refreshing. I wholeheartedly recommend their services and plugins.

  15. Adeshina Olaoye –

    Excellent plugin and very impressive to run my business

  16. Frank Handgraaf –

    Excellent plugin and even better helpdesk. Had a minor issue with visibility and effectively from opening a ticket to the solution was solved before I knew it. Thanks for the great plug-in and the superior helpdesk.

  17. PUI KI WALLIS WONG –

    Great plugin, easy to use. If you have any questions, they respond quickly and provide excellent support!

  18. Karen –

    Great plugin, great support! The plugin and support team are very helpful.

  19. Ideagency –

    Super support, they helped me with precision!!

  20. Vittoria Matteoli –

    Super quick customer service!

  21. Gimmy –

    Great Plugin and Great support!! AAA++++

  22. iman –

    Great plugin, I hope you can add a function where the damaged item can be stored in rejected stock

  23. Roberto –

    I have been using the RMA Return & Exchange for WooCommerce Pro for many months now. I did my homework and choose it because it offers a real suite of functionality which no other plugin does.
    It’s really an insignificant cost to pay for such important functionality for any e-commerce website.
    In my experience and use case, it’s brilliant – the exchange, return, and cancellation functionality as well as the wallet feature have been vital to the operation of my website.

    However, all of the above would be useless if not for the great service that the team at WPswings provides.
    Great app, with just as good service from the developer – which is why I highly recommend it.
    Another cool aspect is that the developers are able to customize features of the plugin as per the requirement of the buyer (at a cost of course), which I think is really a vital service to offer.

    I am also looking forward to many years of updates and improvements which I feel confident the developer will provide, considering their reputation and the number of impressive plugins they offer.

    I dealt with a whole team of developers there, Mukul was my main contact, he would coordinate my requests with specific internal developers depending on the issue.

    Keep it up WP Swings team!

  24. Marc –

    The team supported me in RMA over each request in an unbelievable way that no one can imagine, so professional and accurate answers. The most important thing the follow up with these guys they do with you just to make sure they didn’t forget you. I thought there is no more such type of support but now I feel amazing with these guys. Thank you so much and totally recommended it.

  25. David Schirrmeier –

    Great RMA plugin and all time service after purchase!

  26. Vlado –

    Thank you for prompt reaction to my setting request problem from Mukul.

  27. Valérie Marty –

    Great RMA plugin, I recommend it. The support team is very responsive

  28. ali –

    best support and best plugin for refund and exchange

  29. sithanya –

    Great team & refund exchange plugin, they resolved the problem quickly and kept communicating with me.

  30. bijja saibabu –

    Amazing RMA plugin

  31. Curtis Taylor –

    RMA is a fantastic plugin and is exactly what our business needed. Simple setup and easy for both our team to use and for the customers.

    Support is super helpful and quick!

  32. Catalin Florescu Catalin –

    RMA is exactly what I was looking for my business. Will definitely recommend this plugin to anyone that wants this kind of functionality on their websites.

    Excellent plugin with excellent support!

    Keep up the good work!

  33. Joseph –

    Awesome refund exchange plugin and awesome team. Superb support! Thanks!

  34. Nicoletta –

    Great support for RMA!
    Support over chat has immediately reply and solve my questions.

  35. Vanessa –

    I’m using the RMA plugin which is very intuitive and does the job very well. The support team is also extremely helpful and reactive! Great plug-in!

  36. A –

    Great team, they resolved the problem quickly and kept communicating with me. I was nervous at first to give details of the backend of the website so they could work on the solution, however, honestly they are very professional!

  37. Rob –

    Excellent RMA plugin and great & quick service from the support team

  38. prokopis –

    this team have very strong support and immediately reply

  39. rohit goyal –

    excellent plugin for managing refund & exchange. good support from wp swings team

4.95
Out of 5 Stars
Based on 39 reviews
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FAQs

Can Admin Enable a Single Refund/Exchange Request per Order?2022-04-15T08:53:15+00:00

Yes, the admin can provide only single refund/exchange features by going through WPSwings -> RMA Setting -> General Setting -> Enable Single Refund/Exchange Request per order through the checkbox.

Can the Admin Put Some Customized Refund & Exchange Policy According to the Site on the Refund & Exchange Form?2022-04-15T08:51:48+00:00

Yes, the admin can put customized refund & exchange policy by catching in WPSwings -> RMA Setting -> Refund/Exchange Tab and enable the refund/exchange rules in the Appearance section and put the matter in the description box given as refund/exchange rule editor.

Can the Admin Add Some Fees for the Refund & Exchange Process?2022-04-15T08:50:04+00:00

Yes, the admin can put some extra fees in the refund & exchange of a product by moving in WPSwings -> RMA Setting -> RMA Policies Tab and then set the Refund/Exchange include tax policies accordingly.

Can the Admin Provide Multiple Refund/Exchange Features on an Exchange Order?2022-04-15T08:52:35+00:00

Yes, the admin can provide multiple refund/exchange options features by going through WPSwings -> RMA Setting -> General Setting, and below you will get a check box to Enable Refund & Exchange for exchange approved order, after going through an exchange the order then will be available for multiple refund & exchange.

Can the Admin Apply a Minimum Amount to Restrict the Customer to Cancel Their Order?2022-04-15T08:56:04+00:00

Yes, the admin can apply the minimum amount cancel order functionality in the WPSwings -> RMA Setting -> RMA Policies Tab and set the cancel policies accordingly.

Is There Any Possibility to Redirect the Customer to the Shop Page in the Process of Choosing a Product in Submitting an Exchange Request?2022-04-15T08:48:59+00:00

Yes from  WPSwings -> RMA Setting -> Exchange Tab you can disable the Exchange Request With Same Product or its Variations tab and the customer will be successfully redirected to the shop page when clicking on choose product while submitting the exchange request.

Is There A Functionality that Keeps off the Refund/Exchange/Cancel Feature for an Order to Proceed via COD?2022-04-15T08:54:51+00:00

Yes, the admin can turn off the refund/exchange/cancel feature for such an order by going through WPSwings -> RMA Setting -> General Setting  -> Hide Refund, Exchange, Cancel Button For COD,  when in processing status.

Is the RMA Plugin Compatible With Any Automated and Advanced Wallet System?2022-04-15T09:31:50+00:00

Yes, our WooCommerce RMA plugin is completely compatible with the Wallet system for WooCommerce.

Can the Admin Set a Form for the COD Orders to Collect the Customer Bank Details?2022-04-15T08:56:44+00:00

Yes, the admin can collect the customer bank details in COD Orders by enabling the checkbox to Show Bank Details Field For Manual Refund from WPSwings -> RMA Setting -> General Setting.

Is the Client Be Able to Request a Refund/Exchange/Return as a Guest?2022-04-15T08:57:18+00:00

Yes, the client can request a  refund/exchange/ cancel as a guest from the RMA plugin by moving in WPSwings -> RMA Setting -> General Setting and using the shortcode [Wps_Rma_Guest_Form] at any page.

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Benefits of RMA Return Refund & Exchange For WooCommerce Pro

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